Privacy Policy

Privacy Policy

Introduction

Welcome to http://home-care-services-for-seniors-el-cenizo-texas.primarycareaid.com (hereafter referred to as “El Cenizo Senior Home Care Services” or “we,” “our,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of data from users visiting our website and utilizing our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not apply to third-party websites, apps, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we handle your information across various touchpoints:

  1. User Accounts: When you create an account with us, we collect your name, contact details, and login credentials.
  2. Online Interactions: If you visit our websites or use our services, we may track your behavior and preferences using cookies and similar technologies.
  3. Communications: We might reach out to you via email, phone, or SMS for service updates, newsletters, marketing purposes (with your consent), or to address support inquiries.

Personal Data Collection

We collect several types of personal data, including:

  • Account Details: Your user name, password, and any additional information required to set up and maintain your account.
  • Payment Information: Credit/debit card details, billing addresses, and transaction history for processing payments.
  • Financial Data: Bank account numbers (if provided for direct deposits or other financial transactions).
  • Purchase Information: Details about products or services you’ve bought from us, including quantities and dates of purchase.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers to enable secure access and improve user experience.
  • Location Data: Your geographical location when using our mobile apps or visiting our websites (with your consent).
  • Feedback and Reviews: Comments, ratings, and suggestions you share with us about our services.
  • Social Media Information: Data from social media platforms when you choose to connect your accounts for seamless service access.
  • Product Preferences: Information about products or services that interest you, allowing us to provide personalized recommendations.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: Essential for navigating our website and using its core functions.
  • Preference Cookies: Remember your preferences, language settings, and other customization options.
  • Analytics Cookies: Collect data about visitors’ interactions with our site to improve performance and usability.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or upon request for deletion, we ensure secure erasure or anonymization of your data.

Security Measures

El Cenizo Senior Home Care Services implements robust security protocols and procedures to protect your personal data:

  • Data Encryption: We use encryption for data at rest and in transit to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who comply with strict security standards, ensuring the secure handling of your data.

Children’s Privacy

Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal data from children in this age group.

Your Rights (Depending on Your Location)

The privacy laws in different jurisdictions may grant you specific rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Rectification: Have errors or inaccuracies in your data corrected.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data under certain circumstances.
  • Restriction: Limit our use of your data in specific situations.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Be free from discriminatory practices based on your exercise of rights over your data.

To invoke any of these rights, please reach out to our privacy team at your earliest convenience.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or data handling practices, please contact us:

  • Email: contact@home-care-services-for-seniors-el-cenizo-texas.primarycareaid.com
  • Address (for written correspondence): El Cenizo Senior Home Care Services, [Street Address], [City, State, ZIP Code]